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Thread / Thread Starter Forum
Dear Riot @ Supanova Gold Coast 2014 <3 Jimz
1 Hour Ago 16:31
General Discussion

Jimz

Network Engineer

1 Hour Ago
4 of 4 Riot Posts

Well deserved Sinly!

Thanks for being awesome, and great work on Team Jimz :-)


GGWP


Why the hell are there so many french people on Oceania Crucius
5 Hours Ago 11:40
General Discussion

Crucius

Community Program Coordinator

5 Hours Ago
1 of 1 Riot Posts

They are most likely our fellow Oceanic players from New Caledonia, where the official language is French.


Dear Riot @ Supanova Gold Coast 2014 <3 Crucius
6 Hours Ago 11:23
General Discussion

Crucius

Community Program Coordinator

6 Hours Ago
3 of 4 Riot Posts

Howdy Sinly!

Unfortunately I didn't get much of a chance to talk to you at Supanova, but it was nice chatting to you in-game the other day! Love everything you're doing for the community, keep it up!


Dear Riot @ Supanova Gold Coast 2014 <3 Riot ToxicHawk
7 Hours Ago 10:30
General Discussion

Riot ToxicHawk

Lead NOC Technician
Follow ToxicHawk on Twitter

7 Hours Ago
2 of 4 Riot Posts

Hey Sinly,

I'm really glad you had an awesome time, it was such a pleasure to meet you in person.

The entire community was amazing and I absolutely loved getting people on stage to have a chat with them. From our perspective it was so good to meet so many people, but I can personally say I was blown away that I got to meet you in person. The baked goodies you have created with the OCE community/Riot Team in mind are amazing and I had to let everyone know how awesome you are.

Again I am so happy you had such a great time and I hope you and everyone else are able to come out to the next event and spend the time with us.

-ToxicHawk


Dear Riot @ Supanova Gold Coast 2014 <3 Riot Sephyre
7 Hours Ago 10:24
General Discussion

Riot Sephyre

Creative Services Manager

Follow Riot Sephyre on Twitter

7 Hours Ago
1 of 4 Riot Posts

Nice to finally meet you Sinly

Was a pretty awesome weekend, met lots of amazing community members.

I need to get my vengeance against Team Zaps for beating my team on stage.


Just had a match with Riot Sephyre Riot Sephyre
7 Hours Ago 10:20
General Discussion

Riot Sephyre

Creative Services Manager

Follow Riot Sephyre on Twitter

7 Hours Ago
2 of 2 Riot Posts

Quote:
Originally Posted by The Veritas View Post
Most Rioters are Bronze-Gold. I'm not even sure if any are Plat.
Actually it's unranked up to gold for OCE Rioters

If you include NA/EU/Korea etc there are Rioters all the way up to Challenger.

Myself I'm just a Silver 4, but that's on me to get better


PAX skin codes don't work on OCE @riot Riot Gehirn
1 Day Ago 09:55
General Discussion

Riot Gehirn

Player Support Lead

1 Day Ago
2 of 2 Riot Posts

Yo!

We had the team look into it again and they figured out what was wrong with the ward codes. They've fixed and tested it and it should all be working now. I'll chase up any issues we had with support assisting as well.

Thanks for letting me know.


tk421 Riot Sephyre
2 Days Ago 16:25
Off Topic & Forum Games

Riot Sephyre

Creative Services Manager

Follow Riot Sephyre on Twitter

2 Days Ago
1 of 1 Riot Posts

*taps side of helmet*


Just had a match with Riot Sephyre Riot Sephyre
2 Days Ago 16:24
General Discussion

Riot Sephyre

Creative Services Manager

Follow Riot Sephyre on Twitter

2 Days Ago
1 of 2 Riot Posts

Quote:
Originally Posted by QuantumSparks View Post
Just had a match with Riot Sephyre and it went so well

Amazing game and just to say thanks for the win. You land so many hooks with thresh good job and thanks for the win
You were the Volibear right?

Well played, that was a gg


PAX skin codes don't work on OCE @riot Riot Gehirn
2 Days Ago 12:57
General Discussion

Riot Gehirn

Player Support Lead

2 Days Ago
1 of 2 Riot Posts

Hi guys,

There was a temporary issue with redemption of the PAX codes. The issue should now be fixed so please try redeeming them again. If the code is still not working please contact support and they should be able to sort it out for you.


cant get to OCE on new account Riot Sephyre
2 Days Ago 12:42
General Discussion

Riot Sephyre

Creative Services Manager

Follow Riot Sephyre on Twitter

2 Days Ago
1 of 1 Riot Posts

Use this link to make an account on OCE:

https://signup.oce.leagueoflegends.c...ignup/index/en

Is it not working for you? (make sure the Region: says Oceania)


Report your game disconnects and 'Firewall' Messages Riot ToxicHawk
2 Days Ago 12:03
General Discussion

Riot ToxicHawk

Lead NOC Technician
Follow ToxicHawk on Twitter

2 Days Ago
12 of 12 Riot Posts

Hey Guys,
I just wanted to jump in here and say thanks to everyone that has been sending through their diagnostic results.
Our engineers have been analyzing them so we can determine what is causing this issue for you.

Just to give an update we are currently in some further technical discussions to pin point the cause of this connection issue.

We have been checking the logs everyone has sent through and will continue to do as you keep sending them.

Please remember we are as frustrated as you are with this issue as it also affects our games as well, so we will continue to do everything we can to resolve this issue as quickly as possible.

-ToxicHawk


Unable to connect - firewall Riot Gehirn
2 Days Ago 17:48
Community Help

Riot Gehirn

Player Support Lead

2 Days Ago
2 of 2 Riot Posts

Thanks for the logs so far guys. They helped confirm one thing I've noticed regarding the error.

From now on if you are experiencing this issue please follow the directions on this thread: http://forums.oce.*******************...ad.php?t=56470


No viewing parties for aus?? Crucius
3 Days Ago 16:33
General Discussion

Crucius

Community Program Coordinator

3 Days Ago
2 of 2 Riot Posts

Quote:
Originally Posted by Phantex View Post
Was looking at the viewing party map and I only see two places in NZ and none in aus................

Edit actually now the NZ ones arent showing......

Was more for the LCS next weekend not the all-stars yet.
Good to see you're already keeping an eye on the page! Unfortunately for NA LCS, they start very early in the morning (5am AEST) and EU LCS starts at 1AM, which usually aren't suitable time to host a viewing party in Australia. Most Viewing Parties are usually hosted for local Oceanic tournaments or OnGameNet Champions (Korea).


No viewing parties for aus?? Crucius
3 Days Ago 11:32
General Discussion

Crucius

Community Program Coordinator

3 Days Ago
1 of 2 Riot Posts

There are plenty of Viewing Parties in Oceania - they also go by the name of MOBAR and Bar of Legends, depending on who is organising them.

If you're asking about All-Stars, it starts at 9PM AEST, so it might be too late at night to start for most regions. There are definitely some Viewing Parties being organised for the OGN Finals in May though!

Keep an eye out on the Viewing Party page for more details.


Riot Interns or hackers Jimz
3 Days Ago 01:32
General Discussion

Jimz

Network Engineer

3 Days Ago
1 of 1 Riot Posts

Definitely a fake. We don't have interns in Sydney, and there's no one here that have worked at Google (as far as I know)

Regarding the banned champ, we're looking into this bug.


which is the best kat skin? Crucius
3 Days Ago 20:02
General Discussion

Crucius

Community Program Coordinator

3 Days Ago
1 of 1 Riot Posts

Kitty Cat, by far! This is definitely not a bias response


You guys accidentally forgot the tt? Riot Penguinguru
3 Days Ago 17:34
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

3 Days Ago
1 of 1 Riot Posts

How on earth did that happen!

I have fixed it


Unable to log in Riot Penguinguru
4 Days Ago 14:10
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

4 Days Ago
1 of 1 Riot Posts

could you run the test in this thread for me and send through the results, im keen for your info!

http://forums.oce.*******************...ad.php?t=56470


Constant in game lag issues since 9am Riot Penguinguru
4 Days Ago 13:02
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

4 Days Ago
1 of 1 Riot Posts

can you go through the information in this thread for me, and post the result so i can investigate.

http://forums.oce.*******************...ad.php?t=56470


wth. is it only me? reconnecting to game Riot Penguinguru
4 Days Ago 13:00
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

4 Days Ago
1 of 1 Riot Posts

hmmm, can you take a look at this thread and post some results so i can take a look please?

http://forums.oce.*******************...ad.php?t=56470


these WTF patch speeds? Riot Penguinguru
4 Days Ago 12:59
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

4 Days Ago
1 of 1 Riot Posts

Could be the P2P being blocked on your machine or router?

Does it stay at that speed if you change the setting using the options in the patch screen to untick Peer to Peer?


Post your lag issues here! Riot Penguinguru
4 Days Ago 11:30
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

4 Days Ago
1 of 1 Riot Posts

tracking of lag can be posted here, if you can post results to us as well that would be awesomsause!

http://forums.oce.*******************...ad.php?t=56470


Report your game disconnects and 'Firewall' Messages Riot Penguinguru
4 Days Ago 18:22
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

4 Days Ago
11 of 12 Riot Posts

Thanks so far for all the info you have all given, it is very very very helpful. We are working hard to get through this information to get something underway.


@Riot Riot Penguinguru
5 Days Ago 16:18
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

5 Days Ago
1 of 1 Riot Posts

also if you can, it would be great if you could have a quick look at this thread and send us some reports.

http://forums.oce.*******************...ad.php?t=56470


Diamond 1 :D Riot Sephyre
5 Days Ago 14:03
General Discussion

Riot Sephyre

Creative Services Manager

Follow Riot Sephyre on Twitter

5 Days Ago
1 of 1 Riot Posts

Congratulations! Heck of an achievement


Report your game disconnects and 'Firewall' Messages Riot Penguinguru
5 Days Ago 10:57
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

5 Days Ago
10 of 12 Riot Posts

[UPDATE] 10:51 am - We have made some network changes over night, please keep the info coming so we can see how it affects your experience.


Team Builder Experiment over RiotNOC
5 Days Ago 04:09
Service Status

RiotNOC

Network Operations Center

5 Days Ago
1 of 1 Riot Posts

We hope everyone has been enjoying Team Builder so far! We have reduced the minimum number of players needed to start a game as a Captain. You can now start building your team as a Captain without having to invite another player. For more information straight from the team behind Team Builder, check out this forum post!

http://forums.oce.*******************...450#post483450


A conclusion to the Team Builder Captain requirements experiment! RiotLyte
5 Days Ago 03:56
General Discussion

RiotLyte

Lead Social Systems Designer

Follow RiotLyte on Twitter

5 Days Ago
1 of 1 Riot Posts

Hey everyone,

When we first launched Team Builder, we saw an overwhelming number of Captains and not enough Solo players to fill out teams. For the past week, we've been testing an experiment in Team Builder that requires players to invite at least 1 friend to their group to become a Team Builder Captain.

The experiment saw some queue time improvements; however, we also received a lot of feedback that Solo players enjoy being Captains, and were willing to have longer queue times to have access to that feature set. We also uncovered data showing that a large number of queue time issues were due to players who were high (or low) MMR not being handled well by the matchmaker.

In light of the data and feedback, we're going to stop the experiment and go back to allowing anyone to be Captains for the time being; however, we'll be working on the following features to improve queue times:

  • We'll be working on a way for Solo players to see what roles and positions are currently in demand, allowing players to "fill" for teams.
  • We'll be working on a way for the system to suggest more Captains or Solos depending on what's currently needed.
  • We'll be optimizing the matchmaker specifically for Team Builder, to solve the issues with high and low MMR players having trouble getting paired onto teams (or finding teammates for their teams).
As a quick reminder, Team Builder is a living system. We want to continue working on improvements to the system, whether it's optimizations or new features but because of the constant experimentation, there's going to be rough patches here and there once in a while--please be patient, give us feedback and help us make this the best system it can be.

See you in Team Builder,
Lyte


Why is the number of afks is so high these 3 days Riot Penguinguru
5 Days Ago 18:17
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

5 Days Ago
2 of 2 Riot Posts

Quote:
Originally Posted by RonyStark View Post
@Penguin:
I am not the one who went afk.
It is always someone else in my team, but never in their team.
The information is helpful regardless if you were disconnected or not


Mass disconnect? Riot Penguinguru
5 Days Ago 18:11
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

5 Days Ago
1 of 1 Riot Posts

if you could reply to this thread for me and run the tool i can see whats happening.

http://forums.oce.*******************...ad.php?t=56470


Report your game disconnects and 'Firewall' Messages Riot Penguinguru
5 Days Ago 18:05
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

5 Days Ago
9 of 12 Riot Posts

Quote:
Originally Posted by Nasty Shine View Post
my account always in reconnect, and i cant do anything, pls check in it
If you run the tool and post your information then it would help us look into it, the more information we can get the better.


So the game I just dc'd from apparently never existed.. Riot Penguinguru
6 Days Ago 15:29
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

6 Days Ago
1 of 1 Riot Posts

If you could run the steps in this thread and get some logs for me that would be awesomely appreciated.

http://forums.oce.*******************...ad.php?t=56470


How many Challengers does it take to change a lightbulb? Riot Sephyre
6 Days Ago 14:05
General Discussion

Riot Sephyre

Creative Services Manager

Follow Riot Sephyre on Twitter

6 Days Ago
1 of 1 Riot Posts

Another good one!


How many bronzies does it take to change a lightbulb? Riot Sephyre
6 Days Ago 14:04
General Discussion

Riot Sephyre

Creative Services Manager

Follow Riot Sephyre on Twitter

6 Days Ago
1 of 1 Riot Posts

I chuckled!

But as someone who has been falling lately i'll be back in bronze pretty soon and proud of it if that's where I belong


Report your game disconnects and 'Firewall' Messages Riot ToxicHawk
6 Days Ago 12:10
General Discussion

Riot ToxicHawk

Lead NOC Technician
Follow ToxicHawk on Twitter

6 Days Ago
8 of 12 Riot Posts

Quote:
Originally Posted by Vladex Striker View Post
So just email the other information to Toxic Hawk? like the Network I'm with, the connection, game mode, IP address and Brief explanation of event?
Thank you for your help, it must be getting tedious for you XD
That would be great!!

-ToxicHawk


Why is the number of afks is so high these 3 days Riot Penguinguru
6 Days Ago 12:03
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

6 Days Ago
1 of 2 Riot Posts

As per this thread we are investigating this, if you could post results in this thread this will help greatly.

http://forums.oce.*******************...ad.php?t=56470


Report your game disconnects and 'Firewall' Messages Riot Penguinguru
6 Days Ago 11:59
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

6 Days Ago
7 of 12 Riot Posts

Quote:
Originally Posted by Vladex Striker View Post
I'm on a mac and i can't find anything to open it with
I've tried a few Zip openers and i was able to get it to a zipped state and tried unzipping it but it just duplicated itself, sorry for the inconvenience I have no idea what to do
This explains a bit, presently the tool only works on the Windows client, for the Mac client please post the other requested information.


Report your game disconnects and 'Firewall' Messages Riot Penguinguru
6 Days Ago 11:42
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

6 Days Ago
6 of 12 Riot Posts

Quote:
Originally Posted by Leith View Post
I cannot find the text file, i have run the tool twice and i have searched for it :/


Where does it create it
The file , if the tool completes correctly, will be placed in the same directory as the Tool itself.


ddos? Riot Penguinguru
6 Days Ago 11:29
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

6 Days Ago
1 of 1 Riot Posts

hmmm can you run the tool in this thread and get the info , i would like to see the results.

http://forums.oce.*******************...ad.php?t=56470


WTF just happened? Riot Penguinguru
6 Days Ago 11:27
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

6 Days Ago
1 of 1 Riot Posts

Quote:
Originally Posted by Tweekerz View Post
Playing ranked game going 6/4/4 around 12mins in. Nek minnit my entire computer crashes and I find on reboot that the patcher kernel won't launch? Seriously riot fix your OCE servers before it becomes another EUW!
If you can do so, please read this thread and run the tool and send the information, this will help getting to a solution

http://forums.oce.*******************...ad.php?t=56470


Unknown Error, report sent to server and still bans??? Riot Penguinguru
6 Days Ago 11:25
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

6 Days Ago
1 of 1 Riot Posts

Can i make a suggestion that you have a read of this thread, and post you information?

It will help quite a bit

http://forums.oce.*******************...ad.php?t=56470


Report your game disconnects and 'Firewall' Messages Riot Penguinguru
6 Days Ago 11:16
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

6 Days Ago
5 of 12 Riot Posts

Quote:
Originally Posted by Vladex Striker View Post
My computer doesn't have a program to open it, do you know any programs that can open it?
The tool is compressed in a standard Zip file, you will need to extract it using a zip utility like 7zip.


Report your game disconnects and 'Firewall' Messages Riot Penguinguru
6 Days Ago 10:56
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

6 Days Ago
4 of 12 Riot Posts

The diagnostic tool and instructions for what needs to be done have been added to the OP, please read and submit your results.


Report your game disconnects and 'Firewall' Messages Riot Penguinguru
6 Days Ago 09:36
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

6 Days Ago
3 of 12 Riot Posts

Quote:
Originally Posted by vulcans mercy View Post
Hey Riot,

Can we pretty please get an update? I am looking to play league before work and still i have absolutely no access to the launcher due to a firewall issue,(which i have turned completely off) So i am still guessing it is from your end. so pretty please just one little update .
Sure thing,

The information i'm getting is extremely helpful, a tool is being formulated to gather some more information. This will give us the last pieces we need to get real insight into the causes of this problem.

I will be updating the OP with instructions and attaching the tool today.


Unable to connect - firewall Riot Gehirn
6 Days Ago 01:11
Community Help

Riot Gehirn

Player Support Lead

6 Days Ago
1 of 2 Riot Posts

Hi guys,

Could I please get anyone experiencing this issue to submit their r3d logs and network logs for their affected games.

Located:
r3d logs: C:\Riot Games\League of Legends\Logs\Game - R3d Logs
net logs: C:\Riot Games\League of Legends\Logs\Network Logs


Lobby Crashing Riot Penguinguru
6 Days Ago 18:02
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

6 Days Ago
1 of 1 Riot Posts

It could be related to your graphics driver, i might suggest checking you are on the most recent version first?

I can suggest you try this first as this might be the most likely cause.


Report your game disconnects and 'Firewall' Messages Riot Penguinguru
1 Week Ago 17:24
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

1 Week Ago
2 of 12 Riot Posts

Quote:
Originally Posted by KimbaCat View Post
If I were you I would get people to also provide a tracert of the current server IP (103.240.226.XX)... just a suggestion

Thanks for this, i will be adding the tool top the OP shortly, getting things together that we need


Report your game disconnects and 'Firewall' Messages Riot Penguinguru
1 Week Ago 16:56
General Discussion

Riot Penguinguru

Oceanic
NOC Technician

1 Week Ago
1 of 12 Riot Posts

[UPDATE] 11/4/14 - We have made some network changes over night, please keep the info coming so we can see how it affects your experience.

TL'DR Have you been disconnected or have an issue post you details below, and run the diagnostics tool.

I have been seeing a few threads here consisting of reports of the following:

- Disconnecting from a current game
- Increased lag resulting in a disconnect
- Unable to rejoin a game after dropping
- Firewall message when connecting to a game

Now since this is happening, i would like to try and find out more information. This will help in pinpointing what is causing this for some players, as this is not occurring for everybody.

So if you find that this is happening to you can you please post the below in the format listed:

Can you give me information so we can look into this:

- ISP (e.g Telstra, TPG, iiNET)
- Game Mode (e.g U.R.F, ARAM)
- Connection Type (i.e Cable, ADSL/2+, 3G/4G)
- SHORT description of what happened

[SIZE="3"]Post the above in this thread and then send the below to us:[/SIZE]

[SIZE="3"]Diagnostic tool:[/SIZE]

Currently this tool is Windows Only (32bit and 64bit)
Mac users please post the other information we requested.

Step 1:

Goto : http://www.whatismyip.com/
note down your external IP.

Step 2:


Download the following tool and run the file to gather the logs and diagnostic information.
INFO: This tool can take up to <5mins to complete on some connections.

This will generate the : riot-lol-results.txt file

Step 3:

Once completed email the following to: toxichawk@riotgames.com

- Information as required above
- riot-lol-results.txt
- Your External IP

NOTE: No personal information is gathered with this test.
[COLOR="Red"]Please do not[/COLOR] post you IP or the results on the forum, attach them only to the email


Once we have this information we can work towards finding the cause and getting it sorted.


09/04/14 - URF Mode Champs Not Disabled. Riot Penguinguru
1 Week Ago 14:27
Service Status

Riot Penguinguru

Oceanic
NOC Technician

1 Week Ago
1 of 1 Riot Posts

Summoners!

We are aware of an issue with the URF mode champion bans, the below champions are disabled however still may be selectable in PVP games:

Ryze, Kassadin, Sona, Hecarim, Soraka, Nidalee, Alistar, Kayle, Skarner

We are looking into this.


15:16pm - Issue has been identified and fixed, the champions are now banned as intended


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