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@riot is the arcade baron icon limited or permanent? Riot ToxicHawk
1 Day Ago 15:34
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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1 Day Ago
1 of 1 Riot Posts

Hey Guys,
The Icon is a permanent item in the store.


OCE Network Diagnostics Update Riot ToxicHawk
1 Day Ago 12:12
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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1 Day Ago
9 of 9 Riot Posts

Quote:
Originally Posted by IWaZzAI View Post
No problem at all, if I can help provide any information that helps in some way then it's worth the time.

I have already filled out the older form, but not the new one. I am at work at the moment, so the information wouldn't include the diagnostic file. Am I better off waiting until I get home to the computer I play LoL on, or should I fill it out now?
If you could do it from home it would be great.


OCE Network Diagnostics Update Riot ToxicHawk
1 Day Ago 11:26
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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1 Day Ago
8 of 9 Riot Posts

Quote:
Originally Posted by IWaZzAI View Post
@Riot Oceanic Live Technicians:

In regards to the Firewall error after champ select:

I'd like to help by running some tests from an affected computer / ISP (TPG). Let me know if this might be useful or a waste of time:

Is there a way to test the direct connection to your servers?

I have received a list of all the OCE servers from the support team and was thinking about running a .bat file to ping each one. However, "Request timed out" is a common theme on each server. But as pointed out in you're original post this doesn't mean that I can't actually connect.

Reasoning behind it is I feel there are probably particular servers that TPG users cant connect to (due to the fact that when I get the firewall error and queued with a friend who is in a different City with TPG he also get's it (100% of the time).

I'd like to find the culprit server!

Let me know your thoughts, or if I can help in any other way.
Thank you for reaching out to us, we were actually discussing something like this earlier this week.

We would love to work with you to further our analysis of the issue.

If you haven't already, can you please fill out the Diagnostic Tool (http://oce.leagueoflegends.com/tools/network-logs) so we have your details and we will reach out to you.

-ToxicHawk


OCE Network Diagnostics Update Riot ToxicHawk
1 Day Ago 10:47
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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1 Day Ago
7 of 9 Riot Posts

Quote:
Originally Posted by coveredinstrings View Post
Hi, i edited the get info section to alllow me to read & wrote. I'm also using my main account i ony have one user on my mac.
If i can't sent diagnostics will I still be included in having the firewall issue fixed? I'm with TPG also.
So the work we are doing is not user specific it will apply to all TPG users.

-ToxicHawk


OCE Network Diagnostics Update Riot ToxicHawk
1 Day Ago 10:08
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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1 Day Ago
6 of 9 Riot Posts

Quote:
Originally Posted by coveredinstrings View Post
I download the MAC diagnostic tool but it says can't be opened because I don't have privellages?
That usually means your not running it as an administrator or Root user.


TPG Users Jimz
2 Days Ago 17:28
General Discussion

Jimz

Network Engineer

2 Days Ago
10 of 10 Riot Posts

Quote:
Originally Posted by TehGrimR View Post
I don't know who is at fault but since the patch I updated today it has become a lot worse.

I can't really see it being an ISP fault when 99.9% of online games and all other internet related activity works perfectly, there is obviously some kind of incompatibility with the way Riot does things in LOL and the way TPG does things.
Can you explain what you mean by "a lot worse"? ping got higher? more lag spikes in game? more frequent firewall errors?


Mac users Please Help Riot Cochese
2 Days Ago 17:15
General Discussion

Riot Cochese

Live Services Manager

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2 Days Ago
3 of 3 Riot Posts

Also, if you are experiencing an issue, please try to open the client from the applications folder, and not an older shortcut you may have.


Mac users Please Help Riot Cochese
2 Days Ago 17:13
General Discussion

Riot Cochese

Live Services Manager

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2 Days Ago
2 of 3 Riot Posts

I would give it a good 10 minutes to be sure. Meaning, click the icon like usual and just wait...I was told that it will be downloading in the background, but you won't have an indicator and it can take a while, depending on your system.

If you are receiving an error pop up, we would like to get a copy of your logs to further investigate. Goto Applications->Show Contents of package on League of Legends, then open up content and grab the latest from here: \Logs\Patcher Logs\LolPatcher.logs


TPG Users Jimz
2 Days Ago 17:09
General Discussion

Jimz

Network Engineer

2 Days Ago
9 of 10 Riot Posts

Hey guys,

We've gone through all the network diagnostic reports, and have posted the results here
http://forums.oce.*******************...ad.php?t=76686

Regarding the firewall issue for TPG players, we still working with TPG to improve the connectivity between TPG and Riot.
There will be changes in the coming days, and we are hoping will make a positive change.

Will keep you posted.


Mac users Please Help Riot Cochese
2 Days Ago 16:55
General Discussion

Riot Cochese

Live Services Manager

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2 Days Ago
1 of 3 Riot Posts

Hello folks,

So the client and game worked fine before the latest patch? Were you able to patch today or are you seeing issues before you even get that far?

FWIW, it can take a while to see anything actually start happening, especially depending on how old your Mac is. You first run the launcher and it will begin downloading in the background, but nothing will appear on your screen for a while. This is an issue we are working on addressing in a patch soon.

If you are seeing an error or something pop up, please let me know. It will help in our troubleshooting efforts.


OCE Network Diagnostics Update Riot Zaps
2 Days Ago 16:53
General Discussion

Riot Zaps

Oceanic Live Technician

2 Days Ago
5 of 9 Riot Posts

Quote:
Originally Posted by Jockulation View Post
Windows 8.1 and Google Chrome both had a hissy fit when downloading and trying to run it.
Does it actively prevent you from running it, or does it give a warning saying "could be dangerous"? There should be an option to download anyway if you're seeing the second one - if it's the first let us know!


MAC client Riot Cochese
2 Days Ago 16:46
General Discussion

Riot Cochese

Live Services Manager

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2 Days Ago
1 of 1 Riot Posts

What happens when you try to open the client? Can you add a screenshot?

Also, have you made sure to force quit the program and run it again? We did patch a new client and patcher today, I have seen a few threads that sound Mac specific and need more info to investigate.

Thank you.


OCE Network Diagnostics Update Riot Zaps
2 Days Ago 16:02
General Discussion

Riot Zaps

Oceanic Live Technician

2 Days Ago
4 of 9 Riot Posts

Quote:
Originally Posted by Kingcub View Post
I have absolutely no bloody idea what's written above, but it looks complicated so i'll take that. As a player, i'm affected by issues that occur in LoL but i really haven't done much to make it any better. If there's anything you need, feel free to ask.
If you need any further information about the stuff above to make it easier to understand, feel free to ask away - we're happy to help!

Once again guys, thanks for submitting your information to these tools, it helps us immeasurably to see where issues are actually hitting you, and what we can do to help you out!


OCE Network Diagnostics Update Riot ToxicHawk
2 Days Ago 15:20
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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2 Days Ago
3 of 9 Riot Posts

Quote:
Originally Posted by Alagai View Post
Might be an idea to ZIP your little tool as i can foresee a lot of browsers/anti-virus programs preventing people from downloading it as .bat files are usually not trusted.
I was considering that, but I did test with a few different browsers and AV programs and didn't run into any major issues.
But I will keep that in mind and look at some changes if required.

-ToxicHawk


OCE Network Diagnostics Update Riot ToxicHawk
2 Days Ago 15:04
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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2 Days Ago
2 of 9 Riot Posts

Quote:
Originally Posted by Timothy Wong View Post
Thanks for your efforts!
Seriously thanks to everyone for not only putting up with the pain while we investigate, but to the 200+ summoners that helped by completing the Diagnostic Form. GG!!


OCE Diagnostic Gathering Tool Riot ToxicHawk
2 Days Ago 14:38
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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2 Days Ago
6 of 6 Riot Posts

Hey Guys,
I have just posted a new update to this with some further details on what we have been doing with the reports and what we have found.

Take a look at http://forums.oce.*******************...d.php?p=671300


OCE Network Diagnostics Update Riot ToxicHawk
2 Days Ago 14:36
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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2 Days Ago
1 of 9 Riot Posts

Summoners,

We have been collecting data from the Network Diagnostic Tool thread, and I wanted to share what we have learned so far. Thank you to the 200+ summoners that have submitted a report.

The data helped us identify various areas we can improve the quality of service for you.

The most reported issue (27%) is related to the firewall issue after champ select, and 87% of those issues were players using TPG as their Internet Service provider (ISP).

This isn’t to say we aren’t looking at players on other ISPs, but this was the most prominent to start with. We were also able to identify a large portion of players that were having lag issues and we have looked further into why that is occurring.

Based on feedback and the reports we have analyzed from the first tool, we have made improvements and implemented Version 2.0 (http://oce.leagueoflegends.com/tools/network-logs).

Here is a deeper dive into some of the data:

  • Approximately 27% of all submissions were related to firewall issues after champion select and from that 27%, 87% were all related to players on TPG.
  • A further 27% of the total reports received were related to lag issues
  • The remaining 46% were for various issues such as disconnects, login errors, etc.

Firewall Error after Champ Select

With a large amount of players reporting from the same ISP, the Live Services Team at Riot OCE are working with TPG to implement a solution we believe may resolve this issue. In saying that we do know things don’t always go to plan and work exactly as predicted so once everything is in place, we will be monitoring our proposed solution carefully to keep track of its success.

Lag related Issues

Lag is an ongoing point of contention, with many online services, that we are continually working to improve. Throughout our analysis of your trace routes, we found some great information to assist you in further troubleshooting.

Firstly I would like to give a little context into what a trace route is and what we are looking at.

What is a trace route and what should a normal trace look like?

I’m glad you asked!

A trace route is a way to display the network path your internet connection takes when going from your computer to a particular server, for example League of Legends game servers. This tool also measures the delay, in milliseconds, that a packet takes to get to each cross road (or hop) in the path and back to your computer. The higher the time the longer it takes and as such the higher chance of lag.

Now what does a normal trace route look like? Below is an example of a trace route with a normal route path.

Tracing route to 103.240.226.249 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.belkin [192.168.2.1]
2 13 ms 13 ms 12 ms syd-sot-ken2-bras4-lo-20.tpgi.com.au [10.20.22.74]
3 13 ms 13 ms 13 ms 202-7-214-138.tpgi.com.au [202.7.214.138]
4 17 ms 17 ms 15 ms 203-29-129-133.static.tpgi.com.au.129.29.203.in-addr.arpa [203.29.129.133]
5 20 ms 15 ms 14 ms 59-100-203-73.syd.static-ipl.aapt.com.au [59.100.203.73]
6 18 ms 17 ms 17 ms lag41.sglebinte01.aapt.net.au [202.10.14.199]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.


The “Request timed out” does not necessarily mean there is an issue; it simply means the routes at each of those hops is setup not to respond to your request.

The first hop in this trace is the connection from your computer to your home router. This should be less than 1ms (<1ms). From the second hop onwards you are (generally) out on the internet, so the time it takes will increase a little. As you can see by the information above we are hovering around the 13ms mark for each hop, reaching a maximum of 18ms in hop number 6.
This trace route is great and the player should have no issues regarding lag.

So what does an abnormal trace route look like?

Well to be honest it will look very similar with the exception of some of the hop times.
For example:

Tracing route to 103.240.226.249 over a maximum of 30 hops

1 1 ms 1 ms 2 ms BoB.iiNet [10.1.1.1]
2 359 ms 362 ms 362 ms nexthop.wa.iinet.net.au [203.215.5.243]
3 455 ms 420 ms 458 ms ae7.cr1.per1.on.ii.net [150.101.33.120]
4 434 ms 420 ms 469 ms ae1.cr1.adl6.on.ii.net [150.101.33.36]
5 420 ms 472 ms 439 ms ae4.br1.syd7.on.ii.net [150.101.33.34]
6 445 ms 498 ms 479 ms ae0.br1.syd4.on.ii.net [150.101.33.14]
7 * * * Request timed out.
8 * * * Request timed out.


As you can see from the trace route above the first hop looks fine, less than 1ms to the route. Awesome! However once we get to the internet we start to see some issues. Hop 2, shows a large increase in time, 359ms and it just goes up from there.

What does this actually mean? To be straight up front, it means the time it takes a packet of data to go from your router to the ISPs first connection (or hop) for you is a long time, which is not good, especially when you’re trying to play games.

Another example:

Tracing route to 103.240.226.249 over a maximum of 30 hops

1 7 ms 99 ms 98 ms BigPond.BigPond [10.0.0.138]
2 198 ms 32 ms 30 ms 172.18.212.5
3 892 ms 720 ms 710 ms 172.18.69.117
4 28 ms 29 ms 30 ms 172.18.117.161
5 28 ms 35 ms 29 ms 172.18.117.170
6 29 ms 30 ms 30 ms bundle-ether4.cha-edge901.brisbane.telstra.net [203.50.44.40]
7 30 ms 30 ms 32 ms bundle-ether6.cha-core4.brisbane.telstra.net [203.50.11.140]
8 398 ms 184 ms 47 ms bundle-ether11.ken-core10.sydney.telstra.net [203.50.11.72]
9 42 ms 48 ms 47 ms bundle-ether1.ken-edge902.sydney.telstra.net [203.50.11.97]
11 46 ms 46 ms 46 ms ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.72.73]


When you look closer you will see the very first hop from the computer to the internal router is nearly 100ms. This is an extremely long time to go from your computer to your router.

Now that we have a general idea of what a trace route is and what we are looking for I wanted to share some statics we found from the reports we received and a quick check list you can do to help diagnose the problem.
  • Refresher on the stats - 27% of all the reports we received were related to players getting lag.
  • Of that 27%, 56% of the reports are players getting high latency from their computer to their own router, before they even got to the internet. (The example just above this)
  • The remaining 44% can be broken down to various ISP and server related issues.
  • What can you do to help diagnose where the problem is?
  • So we have a few quick little tasks you can do to help find where your issue lies.
  • Make sure you don’t have any downloads or uploads running. This uses part of your allocated bandwidth and as such congests your connection.
  • Restart your computer and router. At times both of these devices can get overloaded and just need to be cleared up.
  • Complete a trace route to 103.240.226.249 and take a look at the time it takes for your data to reach:
    1. Your router - If this is high you have something causing high connection times inside your home network.
    2. The different hops in the route path – High hop times could indicate the route your connection is take co
    uld be experiencing issues. This could be an ISP related problem or a bad path.
  • If you are using wifi - connect with a cable to see if this improves the situation
  • Disable any proxy or VPN service you may be using.

Now that all the technical information is out of the way, I wanted to thank everyone that has reported an issue using the Network Diagnostic Tool. All the information provided has helped us identify constant points of pain and work towards solutions.

With that being said I am taking this opportunity to close down version 1 of our tool. It was a good, simple little form but in all honesty it could be better.

We are now using an updated version here: Network Diagnostic Tool 2.0(http://oce.leagueoflegends.com/tools/network-logs).

This new tool has a small group of questions to answer and a network diagnostic script (for PC and MAC) that will gather various pieces of information, in an effort to assist us in resolving your pain.

We love hearing your feedback, so please leave a comment below, ask questions and the Live Team will be around to help out.

-ToxicHawk


Server Maintenance: Patch 4.15 Riot ToxicHawk
2 Days Ago 14:06
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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2 Days Ago
2 of 2 Riot Posts

Quote:
Originally Posted by Nath Woo View Post
Riot ToxicHawk, I can't open the file of LoL, it said LoLpatcher quit unexpectedly, I can't open it for a whole morning!
It sounds like your application might be corrupt. You might need to uninstall completely and re-download everything from scratch.


ranked gone? Riot Zaps
2 Days Ago 11:37
General Discussion

Riot Zaps

Oceanic Live Technician

2 Days Ago
2 of 2 Riot Posts

Quote:
Originally Posted by Kraexy View Post
It's just a visual bug, ive played 3 or 4ranked games since it started and it seems to correctly show your status in post game lobby but nowhere else
This should have been the case during the time this issue was occuring - you should still have gained LP for games completed during the time of this issue.

We've now fixed the problem that was causing this issue - you should be able to see your and other's League information - please let me know if you're seeing any more issues on this


ranked gone? Riot Zaps
2 Days Ago 10:45
General Discussion

Riot Zaps

Oceanic Live Technician

2 Days Ago
1 of 2 Riot Posts

Hi Guys,

We're investigating this at the moment - we'll let you know as soon as we have more information.


I am so toxic... I cannot help it. Riot Maraudaur
2 Days Ago 10:38
General Discussion

Riot Maraudaur

Community Coordinator

2 Days Ago
1 of 1 Riot Posts

Hey man,

It's great that you're looking to be less toxic and have identified that it is an issue for you. By adjusting your attitude you will not only improve your experience with the game but also your rating. Teamwork OP.

I highly recommend this amazing post by WookieCookie, it is a great post.
http://forums.na.leagueoflegends.com...6#post48754337


Where's Jimz? Riot Meltix
3 Days Ago 12:27
General Discussion

Riot Meltix

Network Engineer

3 Days Ago
2 of 2 Riot Posts

Quote:
Originally Posted by Jakiron View Post
What if they were the same person.
I actually asked him about this a while ago....


Where's Jimz? Agent Mindstar
3 Days Ago 12:26
General Discussion

Agent Mindstar

Associate Producer

3 Days Ago
1 of 2 Riot Posts

I ate him


Server Maintenance: Patch 4.15 Riot ToxicHawk
3 Days Ago 09:57
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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3 Days Ago
1 of 2 Riot Posts

Summoners,

On 28/08/2014, starting at 02:30 AM AEST, ranked queues will be disabled in preparation for patch 4.15. At 04:00 AM AEST, the servers will be shut down and all games currently in progress will end in a draw and stats will not be recorded. We estimate the battlegrounds will be unavailable for 6 hours.

-ToxicHawk


@RIOT traceroute Agent Mindstar
4 Days Ago 19:13
General Discussion

Agent Mindstar

Associate Producer

4 Days Ago
1 of 1 Riot Posts

The IP you should use for trace routes can be found in the instructions for submitting your details through the Diagnostic Gathering Tool. It is currently 103.240.226.249, which is highly likely to return the same result as the IP you have been testing.

Cheers,
Mindstar


Morgana help Riot Sephyre
4 Days Ago 16:25
General Discussion

Riot Sephyre

Creative Services Manager

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4 Days Ago
2 of 2 Riot Posts

Quote:
Originally Posted by DianasGotSwag View Post
I gave up playing her- too squishy, too immobile for the meta and no one appreciated the supporting if I was.
The biggest thing I found helped with Morgana is your mindset.

For instance at higher elos (Diamond+) you'll find supports going for fast zhonyas or fast mikhaels. They'll also go for frost queens claim. But that's really because they're playing so well that split second decision making on crucible dispel/well-timed zhonyas can turn an engage/save an adc.

Personally I struggled when I just tried to copy that and found that you're better off with more tankiness/CDR at bronze/silver.

For instance going full tank runes (lots of armor, MR and -5% CDR)and then focusing on being a very hard to kill CC support:

Item build:

- Spellthiefs edge + pots start
- Sightstone
- Shoes + Frostfang
- Frozen heart
- Upgrade to boots of lucidity
- If enemy has lots of AP: Aegis/Locket, if not: Zhonyas

This isn't going to work against higher elo (Diamond+) because the loss of a fast zhonyas or a mikhaels save on your ADC is too huge.

But in Bronze/Silver/Gold I've found this solves your early mana issues (get glacial shroud as first part of frozen heart, starting with mana crystal) and you hit MAX CDR.

This means you're rocking around with deceptive armor and 6.6 second cooldown Qs.

The tradeoff is Zhonyas is really late, but the combination of tanky runes and fast access to MAX CDR more than makes up for it imo


Morgana help Riot Zaps
4 Days Ago 15:59
General Discussion

Riot Zaps

Oceanic Live Technician

4 Days Ago
1 of 2 Riot Posts

Quote:
Originally Posted by DianasGotSwag View Post
It seems with Morgana if I buy AP I explode if I buy some survival I deal no damage.
The trick here to me is penetration > AP - although you do have some utility scaling with your Black Shield, it does only work against magic damage, and you'll be using it for the CC blocking rather than blocking damage. On most supports without strong utility scaling you'll likely see higher value from mpen relative to AP.

In building penetration, you're able to build tankier - if you grab Liandry's torment, you'll get 300HP along with the extra damage stats (and the awesome way that it works with your kit). You will probably also pick up an Hourglass if you're looking to do more damage, and with those two items you'll actually pick up a fair bit of tankiness (300HP, 50 armour) with your damage.

To me, the main strength of Morgana is that your binding is a massive threat, in the same way as Blitzcrank's hook is - in a lot of ways, you can get a lot of value from not using it, and just threatening to use it.

I find it's a great idea to get a handle on the style of play of the ADC before you get started - if you're with someone who is an aggressive ADC, it's worth throwing out some lower percent bindings if you're confident they'll follow up. If the ADC is less agressive or less confident in their role, it's better to hold your binding for a counter-engage where you really won't be able to miss it, and use it as a massive zoning tool outside of that situation.


Looking for some advice, just hit level 30 Riot Sephyre
5 Days Ago 20:09
General Discussion

Riot Sephyre

Creative Services Manager

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5 Days Ago
1 of 1 Riot Posts

Personally I don't think there is a magic number of how many normal games you should play at 30 before ranked, though I played a heap before jumping in.

I found it was helpful to have a solid pool of champs you can play at each position (3 is good). Though I play support and usually get to play it!

The biggest thing to remember is people are often going to take ranked a little more seriously, so it can be a little less forgiving if you make a mistake as your lane opponent will likely punish you for it.

So I recommend playing normals until you feel comfortable with each role and have a few champs mapped out for each. That said, no one knows what the right time will be better than you will


Mystery gift me sephyre! Riot Zaps
5 Days Ago 15:35
General Discussion

Riot Zaps

Oceanic Live Technician

5 Days Ago
2 of 2 Riot Posts

Quote:
Originally Posted by Ibraesil View Post
"Mystery gift me sephyre"
I'm pretty sure you don't get to choose what you get gifted. If you want a sephyre, you're probably going to have to try quite a few times.
Darn it! Why can I never get a Sephyre of my own?


I just hit silver V Riot Zaps
5 Days Ago 15:33
General Discussion

Riot Zaps

Oceanic Live Technician

5 Days Ago
2 of 2 Riot Posts

Congratulations fawesomez!


I just hit silver V Riot Sephyre
5 Days Ago 15:01
General Discussion

Riot Sephyre

Creative Services Manager

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5 Days Ago
1 of 2 Riot Posts

Congrats fawesomez


Riot will Dark candy fiddlesticks be available? Riot ToxicHawk
5 Days Ago 14:17
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
Follow ToxicHawk on Twitter

5 Days Ago
2 of 2 Riot Posts

Hey Guys,
So the required skins are all showing up now.

-ToxicHawk


Mystery gift me sephyre! Riot Sephyre
5 Days Ago 13:51
General Discussion

Riot Sephyre

Creative Services Manager

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5 Days Ago
1 of 2 Riot Posts

Sounds fun! Oh wait, I can't

Instead of swapping gifts, I highly recommend a packet of Starburst.

I'll go get some now, you get some, and it's like we both traded.

The mystery can be in the red flavoured ones, because what the hell the cherry tastes weird.


Riot will Dark candy fiddlesticks be available? Riot ToxicHawk
5 Days Ago 13:41
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
Follow ToxicHawk on Twitter

5 Days Ago
1 of 2 Riot Posts

Hey Guys,
I do apologize for this. When activating the items I made a slight error which stopped them form showing in the store.

I have since rectified and am now waiting for them to populate.

It shouldn't be long.

Again I am sorry for the inconvenience.

-ToxicHawk


What is your favourite role and why? Riot Zaps
5 Days Ago 11:59
General Discussion

Riot Zaps

Oceanic Live Technician

5 Days Ago
1 of 1 Riot Posts

I tend to play Mage/Support style champions regardless of where I'm playing... mostly because those tend to be the style of champions that I'm better at.

So I'll play Lulu/Karma top, Ziggs/Lulu/ mid, Jarvan Jungle, ADCs with crowd-control (Jinx/Varus, etc.).... but I'll try to get to play Support at all costs.

I tend to enjoy the support play-style in solo queue a lot, because it tends to allow you to get the best out of the strongest players on your team, help weaker players out from falling too behind - and I'm confident in being able to play from the position of having less gold over people I haven't played with before.


Why does no one play zyra? Riot Zaps
5 Days Ago 11:48
General Discussion

Riot Zaps

Oceanic Live Technician

5 Days Ago
1 of 1 Riot Posts

I played her a lot in support in Season 3 w/ Haunting Guise/Liandry's, but moved on to Karma for the same kind of style of play (aggressive, CC heavy, high damage support). I found that the mobility + team utility of Karma overcame the extra damage you can put down using the plants most of the time.

That said, a single Liandry's will put you on the top of the damage charts for a game most of the time. She's still very strong, but my style of play has shifted since then.


Sinfully sweet bundle Riot ToxicHawk
5 Days Ago 10:23
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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5 Days Ago
1 of 1 Riot Posts

Hey Guys,
The bundle is there, I check it multiple times this morning and again just now.

Have you tried closing the client and reopening?


im officially gold, RIOT can i have a slow clap please? Riot Sephyre
5 Days Ago 10:03
General Discussion

Riot Sephyre

Creative Services Manager

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5 Days Ago
1 of 1 Riot Posts

Quote:
Originally Posted by alf stewart2012 View Post
after the struggle from b5 to s5 i have managed to get to gold , i now mean something in the lolverse now.....sort of, anyways just thought i would let everyone know

TLDR: git gud
Congrats Alf Stewart2012, you should tell the rest of Summer Bay.


Team Builder Riot Maraudaur
6 Days Ago 16:59
General Discussion

Riot Maraudaur

Community Coordinator

6 Days Ago
1 of 1 Riot Posts

Hey guys,

Sorry about the delay. It's up now!


Twisted Treeline & Team Builder status Riot ToxicHawk
6 Days Ago 16:39
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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6 Days Ago
2 of 2 Riot Posts

I have made a separate post regarding this. For some reason the automation that enables the queue did not run correctly.
We are investigating further to ensure this doesn't happen again.


Teambuilder - 24/08/2014 Riot ToxicHawk
6 Days Ago 16:38
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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6 Days Ago
1 of 1 Riot Posts

Summoners,
We are sorry for the delay in Teambuilder being enabled.
We are investigating why the queue did not start as it should of with the automation that was put in place.

Team builder is now enabled and we will keep an eye on things moving as the evening progresses.

-ToxicHawk


Twisted Treeline & Team Builder status Riot Sephyre
1 Week Ago 17:21
General Discussion

Riot Sephyre

Creative Services Manager

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1 Week Ago
1 of 2 Riot Posts

Hi everyone,

Consolidating the queue info sticky into this one!

Thursday: 3:00pm - 1:00am AEST - Twisted Treeline
Friday: 3:00pm - 1:00am AEST - Twisted Treeline
Saturday: 3:00pm - 1:00am AEST - Twisted Treeline
Sunday: 3:00pm - 1:00am AEST - Team Builder


Server issues 19/08/2014 Agent Mindstar
1 Week Ago 18:32
General Discussion

Agent Mindstar

Associate Producer

1 Week Ago
4 of 4 Riot Posts

Quote:
Originally Posted by BySpiDeR View Post
well i have issue that says: unable to connect to the server i just disconnected from game and cant reconnect again. (Ranked Game)
It looks like that issue might be different to the original one from a couple of hours ago (which has since been resolved).

I'm unstickying this thread, as the original incident has now been over for a while.


Server issues 19/08/2014 Agent Mindstar
1 Week Ago 15:59
General Discussion

Agent Mindstar

Associate Producer

1 Week Ago
3 of 4 Riot Posts

Quote:
Originally Posted by Phy View Post
And what do we do while stuck? I'm stuck. Do we wait it out or?
You will need to wait it out. The way ghost games work is that the server thinks you are in a game (which no longer exists), and it will clear it out automatically after a certain amount of time. It can take up to 2 hours for this to happen.


Server issues 19/08/2014 Agent Mindstar
1 Week Ago 15:46
General Discussion

Agent Mindstar

Associate Producer

1 Week Ago
2 of 4 Riot Posts

Update: It looks like there was a brief issue with internet connectivity for our platform. Players were disconnected as a result of this. The platform has recovered and is functioning correctly at this time, however there may be some players stuck in ghost games.


Server issues 19/08/2014 Agent Mindstar
1 Week Ago 15:23
General Discussion

Agent Mindstar

Associate Producer

1 Week Ago
1 of 4 Riot Posts

Quote:
Originally Posted by Agent Mindstar View Post
15:45 AEST Update: It looks like there was a brief issue with internet connectivity for our platform. Players were disconnected as a result of this. The platform has recovered and is functioning correctly at this time, however there may be some players stuck in ghost games.
Summoners,

We are aware of an issue with the servers that is ongoing. I'll post updates here as soon as there is more information.

Best Regards
Mindstar


Prettiest LoL Champ? Riot Crucius
2 Weeks Ago 16:46
General Discussion

Riot Crucius

Community Program Coordinator

2 Weeks Ago
1 of 1 Riot Posts

Good to see Ahri is first in the votes, as she should be.


OCE Diagnostic Gathering Tool Riot ToxicHawk
3 Weeks Ago 09:29
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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3 Weeks Ago
4 of 6 Riot Posts

Quote:
Originally Posted by PimpMayor View Post
You might wanna put instructions for re-sizing the command prompt window in here, or you'll be getting only like half of the information.

EDIT: also am I meant to be getting 15 "request timed out" returns on the trace route?
Thanks for the feedback, ill look at some updates for the instructions.

In regards to the timeouts, you should be getting them as soon as your connection gets to our network (this is normal), the main part of the trace route we are interested in is the connection leaving your computer and what path it takes to get to us.


On a side note: I am hoping to have an improved process for you guys, where you literally download a small executable, run it and then upload the results file to us. This will mean no typing out commands or copy pasting information etc.


OCE Diagnostic Gathering Tool Riot ToxicHawk
3 Weeks Ago 09:27
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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3 Weeks Ago
3 of 6 Riot Posts

Quote:
Originally Posted by PotatoFaps View Post
Do you reply to the people who send the reports or? I mean what I guess im trying to say is there a way for you guys to tell us a way to try and fix it ourselves?
Once we have some data and we can determine how to resolve an issue we will make some posts about it with what to do. This tool (and future updates) are designed to gather info for us so we can see what pain you guys are experiencing and work on fixes for you.

Quote:
I just got the Firewall issue again... It would be very helpful if you could tell people how to find their trace route on a MAC? Other than that All seems good. Yeah and I'm with TPG if that helps...
I am actually working on some MAC specific instructions today.


OCE Diagnostic Gathering Tool Riot ToxicHawk
3 Weeks Ago 12:29
General Discussion

Riot ToxicHawk

Lead Live Technician - Oceania
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3 Weeks Ago
2 of 6 Riot Posts

You were too quick for me Worst Kat AU, I was activating the form as you wrote that.
GG!!


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